QUIZ GCX-GCD - GENESYS CLOUD CX: DEVELOPER CERTIFICATION UPDATED VALID REAL TEST

Quiz GCX-GCD - Genesys Cloud CX: Developer Certification Updated Valid Real Test

Quiz GCX-GCD - Genesys Cloud CX: Developer Certification Updated Valid Real Test

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 2
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 3
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 4
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

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Genesys Cloud CX: Developer Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C

Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query


NEW QUESTION # 41
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

  • A. Trunk
  • B. Outbound call
  • C. Number plan
  • D. Edge

Answer: C

Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.


NEW QUESTION # 42
Which of the following statements is NOT true regarding numbering plan?

  • A. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
  • B. It has to be created manually
  • C. Numbering plan is also known as a dial plan.
  • D. Numbering plan can be added or modified based on the organizational requirements

Answer: B

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.


NEW QUESTION # 43
For web chat, widget permissions must be assigned to the user.

  • A. False
  • B. True

Answer: A

Explanation:
In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/


NEW QUESTION # 44
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

  • A. Admin > Contact Center
  • B. Admin > Quality
  • C. Performance > Overview (Evaluations]
  • D. Performance > Workspace > Dashboards

Answer: D

Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/


NEW QUESTION # 45
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